Invalid HELO name (Email Authentication) Kenya Print
- 0
If you are receiving "550 Access denied - Invalid HELO name" (or a similar error message) in your email client, please check your settings as follows:
Microsoft Outlook 2010 / 2013
- From the Menu Bar, Click the "File" tab.
- Click the Info tab on the left and select "Accounts Settings". Click "Account Settings".
- Select your Email account then Click "Change".
- Click "More settings".
- Select "Outgoing Server" tab.
- Select the box beside "My outgoing server (SMTP) requires authentication".
- Select "Use same settings as my incoming email server".
- Click "Ok".
- Click "Next".
- Click "Finish".
Microsoft Outlook 2007 and earlier
- From the Menu Bar, Click "Tools" then Click "E-mail Accounts".
- Select "View or change existing e-mail accounts" then Click "Next".
- Select your Email account then Click "Change"
- Click "More settings".
- Select "Outgoing Server" tab.
- Select the box beside "My outgoing server (SMTP) requires authentication".
- Select "Use same settings as my incoming email server".
- Click "Ok".
- Click "Next".
- Click "Finish".
Thunderbird
- From the Menu Bar, Click "Tools", then "Account Settings".
- This will bring up the Account Settings window where you can click on "Outgoing Server (SMTP)" at the bottom of the list in on the left side of the window.
- Back in the middle of the window, select the appropriate outgoing server and click the "Edit" button.
- Make sure "Authentication method" is set to "Normal password".
- Click "OK" to close the SMTP edit window and again on the Account Settings window.
Mac Mail
- From within Mac Mail Click Mail > Preferences > Accounts
- Near the bottom of the window, look for "Outgoing Mail Server (SMTP)", click the drop down arrow and select "Edit SMTP Server List..."
- Click the "Advanced" button in the middle of the window and make sure Authentication is set to "Password".
- Click "OK" to close the edit window
Was this answer helpful?
Related Articles
The Best Web Hosting Company in Nairobi, Kenya.
Kenya Website Experts Ltd is the Largest Web Hosting Company in Kenya, our core focus is helping and empowering businesses & organizations online. Thousands of customers rely on our domains and web hosting to get their ideas online. We offer everything you need to create an effective & successful online presence backed by expert, personalized customer support. We offer ultra fast, reliable, affordable and secure website hosting services, email hosting, cloud hosting and SSL certificates. We make registration of Kenyan domain names (.co.ke, .or.ke .ac.ke) and international domains (.com, .org, .net) fast, simple, and secure. Our expert team is always on hand to help answer your questions, get you started, and grow your presence online. We deliver on performance, security, reliability and customer service day in, day out, and we’re a trusted partner.
